Returns and Refunds
We cannot accept returns on shoes with tags removed, signs of outside wear, or without the original shoe box. Purchases from the Last Chance/Sale category are final sale and not eligible for return. Shoes purchased from other retailers must be returned to the original store of purchase and follow their return policies.
HOW DO I EXCHANGE AN ITEM?
We do not currently offer exchanges, but you may return your order and place a new one at any time. Start your return here.
I LOST MY LABEL. HOW CAN I GET A NEW ONE?
You can print a new one here.
I RECEIVED SHOES AS A GIFT AND WOULD LIKE TO RETURN OR EXCHANGE.
Exchanges are not available, but we would be happy to arrange a return and reorder. Please contact the original purchaser for order details.
WHEN WILL I RECEIVE MY REFUND?
UPS Returns
Once received, it takes 7–10 business days for our team to process and issue a refund. You can expect the funds to appear in your account within 3–5 business days depending on your financial institution.
Happy Returns
Refunds are issued at the time of return but may take 1–2 business days to appear depending on credit card processing times.
MY CREDIT CARD NUMBER HAS CHANGED. HOW CAN I BE REFUNDED?
As long as your credit card account is valid, there should be no issue.
CAN I RETURN LAST CHANCE ITEMS?
All shoes purchased from our Last Chance/Sale category are marked final sale at checkout and are not eligible for return.
International Returns and Refunds
All international returns are customer-funded and must be arranged through Global-E’s International Returns Portal here. Shoes must be unworn, with tags attached, and in their original shoe boxes.
Refunds are processed 7–10 business days after receipt at the warehouse. Funds will appear in your account within 3–5 business days depending on your financial institution.
Exchanges are not available. For gift returns, please contact the original purchaser for order details.
Please note: Shoes purchased from our Last Chance section are marked final sale and not eligible for return.